OLANIYAN COMFORT OPEYEMI
Sales & Administrative Professional
Agbado, NG.About
Highly dedicated and results-driven professional with a background in sales, customer relationship management, and comprehensive administrative support. Seeking to leverage proven organizational, interpersonal, and educational support skills to contribute to a dynamic organization's growth. Experienced in fostering positive customer experiences, streamlining operational processes, and supporting academic success, bringing a unique blend of business acumen and professional adaptability. Committed to continuous professional development and achieving organizational objectives.
Work
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Summary
Drives sales growth and cultivates strong client relationships for Hope Microfinance Bank, ensuring exceptional customer experiences and product adoption.
Highlights
Cultivated and maintained robust positive business and customer relationships, significantly enhancing client satisfaction and fostering repeat engagement.
Presented and promoted microfinance products and services to existing and prospective customers, effectively expanding the client base and driving new account acquisitions.
Conducted comprehensive cost-benefit and needs analyses for clients, developing tailored financial solutions that effectively met their objectives and improved their financial well-being.
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Summary
Supported school operations and student development as a Teaching Assistant, enhancing academic performance and fostering a positive learning environment during NYSC service.
Highlights
Assisted in overall day-to-day school operations, fostering effective staff-student relationships that contributed to achieving key academic and management objectives.
Prepared and coached high school students for critical external examinations (WASSCE, NECO, JAMB), contributing to improved pass rates and academic readiness.
Mentored and coached high school students through advanced courses, successfully preparing them for higher education and college entry.
Developed and implemented strategies to enhance students' learning and study skills, leading to measurable improvements in their academic performance and self-sufficiency.
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Summary
Provided essential administrative and operational support within the Open Registry Department, enhancing communication flow and document management efficiency.
Highlights
Managed a high volume of incoming calls and assisted stakeholders with inquiries, complaints, and requests, improving service delivery and stakeholder satisfaction.
Coordinated and scheduled numerous meetings and appointments, optimizing calendars and ensuring timely and efficient stakeholder engagements.
Organized and maintained critical file documentation, ensuring accurate record-keeping and efficient distribution of communications within the department.
Managed supply inventory, organized travel arrangements, and performed accurate data entry, contributing to seamless departmental operations and resource management.
Languages
English
Skills
Software Proficiency
Microsoft Office Suite, Word, Excel, PowerPoint, Outlook.
Sales & Business Development
Customer Relationship Management (CRM), Client Acquisition, Needs Analysis, Product Promotion, Sales Strategy, Business Development.
Administrative Support
Data Entry, Document Management, File Organization, Scheduling, Meeting Coordination, Inventory Management, Office Operations.
Customer Service
Stakeholder Communication, Inquiry Resolution, Client Satisfaction, Complaint Handling, Service Delivery.
Educational Support
Student Mentoring, Exam Preparation, Academic Coaching, Learning Skill Development, Classroom Management, Record Keeping.
Core Competencies
Communication, Organizational Skills, Problem-Solving, Interpersonal Skills, Adaptability, Time Management, Attention to Detail.